Current Positions Available

Visitor Experience Officer

Casual/full time: 5 days, up to 38 hours per week (including some public holidays and weekends)

Location:                              Wildlife Wonders, 475 Great Ocean Road, Apollo Bay, VIC.

Remuneration:     Grade 2 (Amusements Events and Recreation Award 2020)

Reports to:                            Wildlife Wonders Manager

Accommodation:                Can be arranged for the right candidate

About the Role

This is an exciting opportunity to provide exceptional frontline visitor services at the Wildlife Wonders Visitor Centre that includes a café and gift shop showcasing local products. Welcoming visitors, checking them in for tours, answering enquiries and managing POS.

About You

The ideal candidate will have a strong work ethic and a passion for friendly, professional customer service and the Otways region. They will also demonstrate exceptional communication skills and an ability to work as part of a team to deliver outstanding visitor experiences. This position requires a ‘hands on approach’ to the day-to-day operations as well as strong leadership and time management skills.

Reporting to the Wildlife Wonders Manager, this role will suit a person who is looking for an exciting career opportunity to apply their customer service skills and experience, and to work as part of a team to create a legacy for conservation and the community. The ideal candidate will be comfortable working with a small and dedicated team in a fast-paced startup environment and will be ready to roll up their sleeves and get things done.

The ideal candidate will have the following knowledge, skills and experience:

●           a commitment to providing an exceptional customer experience

●           outstanding written and verbal communication

●           a proven ability to problem-solve

●           a love for and knowledge of the local region

●           previous experience with POS systems (preferred)

●           ability to model the organisation’s values of Integrity, Respect and Results


Please contact Charles Lear, Wildlife Wonders Manager for any queries.

Applications must address the Key Selection Criteria outlined within the Position Description below, and applications including a current CV are to be emailed to Charles Lear,

We are keen to fill this position as soon as possible and will conduct a rolling interview process – if you are interested please don’t delay!